Shipping is charged at £4.99 for packages in the UK Mainland (England, Wales and Scottish Lowlands).
We offer same working day dispatch and a maximum of 2 Working Day Delivery on all orders.
Items shipped to destinations other than the UK mainland will incur an extra delivery charge, including the following:
•Isle of Wight, Isle of Man, Scottish Highlands and Islands
•The Republic of Ireland
Please contact us to ship to any of these locations or elsewhere.
Most packages sent by Medina will be too large to fit through a letterbox. Orders placed before 2pm Monday to Friday will normally be delivered the next working day. Somebody will therefore need to be present at the delivery address to take delivery of the order. If delivery is attempted by Parcelforce and nobody is able to take the delivery, a card will be left and the package will be returned to the sorting office to await redelivery instructions. If the package is not redirected or collected within the allotted time the package will eventually be returned to our warehouse.
For Non-Faulty Goods
If you have had a change of heart you must notify us within 7 days for a refund, then you must return the item to Medina Delights unused and in its original condition. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.
Please contact a member of our Customer Services team on tel: 0121 771 4486 (or email email@example.com) and they will instruct you on how to return the items and issue you with Returns Authorisation Code. We may also advise how to send the item back to us.
You are also required to complete a Returns Form you can obtain this from our Customer Services and return this with your order.
All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.
We regret that we cannot accept returns on the following non-faulty products:
•The products(s) has/have been personalised, made to order or customised in any way.
•The packaging or any of the individual product components, has been damaged.
•The product(s) is/are perishable.
•The non-faulty product does not arrive at Medina in its original packaging. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
Refunds may occasionally be offered at the discretion of the management.
For Faulty Goods
If the product you have ordered is faulty you can return it. Parcels or items damaged in transit must be verbally reported to Medina Delights before 3.00pm the next working day following delivery, and also by email within 3 days.
Please contact a member of our Customer Services team on Tel 0121 771 4486 (or email firstname.lastname@example.org) and they will instruct you on how to return the items to us and issue a Returns Authorisation Code. Failure to do this will delay your return being processed. You are also required to complete a Returns Form and return this with your order.
When returning faulty items we may still ask you to return goods yourself. On receipt Medina Delights will reimburse the costs incurred*. Medina shall pay you a reasonable* postage amount for the return of the product. We normally ask that goods are sent back via First Class (Recorded Delivery) but it may be necessary for us to arrange to collect certain items via a courier.
* Please obtain a proof of postage costs so we can reimburse you the full amount.
*Please note that by reasonable we mean any delivery service equivalent to the cost of Recorded Delivery and up to a maximum value of £10. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed £10 please contact us on Tel 0121 771 4486 for further advice.
We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
If you aren’t satisfied with the condition of a food product that you receive from us following an online purchase please contact us at email@example.com with full feedback and attached pictures of the product you received.
2 Walford Road
If you wish to cancel an order please contact our Customer Services Team on Tel 0121 771 4486. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.
This returns policy does not affect your statutory rights